Money
Refunds and chargebacks
Refund a payment, what happens when a member disputes one, and where it shows.
Refunding a payment
- Go to Billing → Payments and find the payment.
- Choose Refund, and either refund to the card or record it as cash or another method.
- Enter the amount — a partial refund is fine.
Card refunds go back through the provider that took the payment. You can't refund more than was paid, counting refunds already made against it.
A refund made in your own Stripe or Square dashboard shows up in Gymisphere too, so your totals stay right either way.
Chargebacks
If a member disputes a payment with their bank, the payment is flagged Disputed in Gymisphere and the outcome is recorded when the case closes. Disputes are argued in your Stripe or Square dashboard, where the evidence is submitted.
The 1% Gymisphere fee is not returned on a refund, the same way processing fees aren't.